1. Is the merchandise really FREE?  Yep. By law, we aren’t allowed to charge a penny for all the great products donated to InVocation. You’ll only pay nominal processing & handling fees to cover our out-of-pocket costs to collect, sort, catalog, warehouse and distribute the donated goods. In most cases delivery can be provided within a 100 mile radius of our Giving is Good store, with only a small processing fee. Administrative fees help cover the cost of making InVocation run efficiently and effectively.
  2. What products are available?  There are no limits to what you’ll find in the InVocation catalog or Giving is Good store. All of the merchandise is donated, so the products offered are changing all of the time…. Our donors include companies like Amazon, Walmart, Bath & Body Works, just to name a few. There’s no guarantee you’ll find a specific item you’re looking for. However, you’ll find things like office supplies, tools, crafts, clothes, shoes, toys, toiletries, books, party décor… and our partners find all sorts of creative ways to use them. Our donations are a combination of overstocks, closeouts, seasonal items, returns and merchandise packaging changes.
  3. Are there restrictions on how we can use merchandise received from InVocation?   All InVocation merchandise must be used for care of the ill, needy, elderly or youth or to support the administration and maintenance of your organization. It cannot be sold, bartered or exchanged. If you have questions about the details of this requirement, don’t hesitate to contact our Compliance Director.
  4. How do you determine the merchandise values listed in the catalog?  The dollar value listed for items in the catalog is based on dollar values provided by the donor. These values usually represent a current published value for the item if purchased in a store or online.
  5. Are there restrictions on how much merchandise I’m allowed to request? Nope. Request as much as you think you can use.
  6. What if I want to pick up my requested items?  If you choose to pick up your merchandise at our Dickson Giving is Good store, you will be notified by email when your merchandise is ready for pick up. Please remember that, if your organization request is marked as a “pick-up” and you choose to have it shipped instead, there will be a $25 charge to re-pack merchandise for shipment in addition to the shipping fee.
  7. What if I receive damaged items?  We try to handle all merchandise with care, but accidents can happen. And by the nature of us receiving these donations sometimes a non-working item will escape our sorting process. If this happens, please contact the Giving is Good store for assistance.
  8. Who can join InVocation?   You must be affiliated with a 501 (c)(3) nonprofit organization, school or church to qualify as an InVocation partner. This includes groups like charities, community organizations, government institutions, health facilities, retirement homes and more. Our members include nursing homes, safe houses, rehabilitation centers, after school programs, kids’ camps, churches, charitable clubs, overseas missions and many types of organizations. If that’s you, apply today.
  9. Does everyone in my organization need a membership?  No. Generally, we issue one membership per organization. However, multiple contacts can be added for your organization.